To ensure the safety and health of your pet and that of our other guests, we require everyone to comply with the following. Orchid island Dog Spa and any persons employed by Orchid Island Dog Spa will be known from here on as OIDS in the rest of the contents of this document.
Days and Hours: We are currently open 7 Days a Week from 7:00 am-6:00 pm. After hours pick up and drop off times available by appointment and for a fee.
Personal Property: We will make every effort to preserve and track, but are not responsible for any personal property left at OIDS. This includes but is not limited to leashes, collars, toys, food and medication.
Payment: Payment in full is required before your pet leaves our facility. We accept all credit and debit cards and prefer to receive payment by credit card when possible.
Cancellation Policy: In the event you need to cancel your appointment, a 24-hour notice is kindly requested prior to your appointment time. Leaving a message on the O.I.D.S. voicemail is acceptable.
Photo Release: By signing this document you are giving permission to OIDS to use pictures we have taken of your dog for advertisement for OIDS. Your name and personal information will not be used.
If you would not like your dog’s photo used, please initial here. ________
Potentially Dangerous Pets: All pets must be non-aggressive. Owners must clarify that their pet has neither harmed nor shown any aggressive or threatening behavior towards any person or other animal. In the event that your pet is uncomfortable in an open environment, becomes too stressed or exhibits dangerous behaviors, OIDS has the right to refuse, stop, or cancel services at any time before, during, or after services.
Use of Muzzles and Gentle Leaders: I understand these devices do not harm my pet and is used to protect both my pet and the employee and I do give consent to the use of said devices. The use of these devices may calm a stressed animal, allowing the continuation of the service being offered. OIDS limits their use and generally, unless requested by parents for grooming purposes, does not use muzzles.
Veterinary Care Requirements: All pets must have up-to-date vaccinations. Vaccines must be administered 1 week prior to your visit to OIDS. Pets 6 months or older must be spayed or neutered in order to participate in group activities. If a pet has a medical reason for not having vaccines, a Vaccine Waiver form must be completed by their veterinarian and kept on file.
The canine vaccines required are Distemper Combo (DAPP, DHPP, DHLPPV, etc), Rabies, Bordetella, and Canine Influenza.
A negative fecal test, current within 6 months, is also required.
Health: Owners must certify their pet is in good health and has not been ill with a communicable condition in the last 30 days will be required to provide veterinarian certification of health to be admitted or readmitted.
Senior Dogs: Our experienced team of dog care professionals welcomes senior pets as well as pets with special needs, where we feel we can safely attend to their needs. In the event of a senior pet being cared for at OIDS for any service, we require a Senior Pet Form to be completed due to the increased likelihood of age-related illness that may not be immediately apparent.
Restricted Areas: While tours are available by appointment, for the safety of our guests and staff, no unauthorized individuals are allowed in any restricted access areas of the facility.
Flea Infestation: OIDS strongly recommends the use of an effective flea/tick preventative. OIDS is not responsible if your pet contracts fleas. If fleas are observed on your pet while at OIDS, they will be treated with nitenpyram (a short active flea adulticide) and bathed at the owner's expense.
Intestinal Parasitism: Due to the nature of transmission of intestinal parasites (fecal/oral, environmental) and the potential for a “false negative” fecal test, even when current, any guest noted to have signs of intestinal parasites will be treated with dewormer at the owner’s expense and isolated to reduce risk of spread to other guests.
Mandatory Baths: I understand that if my pet soils themself during their stay, they will receive an additional bath to maintain their health at my expense.
Hurricane: In the event of a hurricane evacuation, Owner must have an alternative person of contact who is able to pick up their pet(s) within an hour of mandatory evacuation issuance. Limited staff will remain on site to care for any pets who are unable to be picked up, but the facility will be closed to the public until the order lifts. Any additional boarding that is incurred as a result will be at Owner’s expense.
Veterinary Care: OIDS will make every attempt to contact you in the event of a medical emergency involving your pet. However, if we should be unable to reach you, we will need formal authorization to request care for your pet on your behalf. Please review the following Animal Medical Power of Attorney, and sign below.
- Effectiveness: This Animal Medical Power of Attorney shall become effective in the case of a medical emergency requiring immediate care for my pet during my absence or if deemed necessary to preserve the life or well-being of my pet.
- Powers: By the execution of this Animal Medical Power of Attorney, it is my intention that my attorney in-fact shall have authority to make all the emergency health care decisions for my pet to the same extent I would, including but without limitation, the following to employ and discharge medical personnel; to execute documents; to provide written consents/releases for treatment; to obtain and administer prescribed medications; and to incur reasonable and necessary fees and costs in carrying out the powers and duties under this document that shall be reimbursed by me upon demand by OIDS
- Indemnification: I shall hold harmless and indemnify OIDS from all liability for acts done in good faith.
Assumption of risk, release and indemnification
- Assumption of Risk: I understand and acknowledge that pets can be extremely unpredictable in behavior and while OIDS performs
its services, the chance of injury to my pet is possible. I assume all risks related to OIDS services to me and my pet {with the exception of gross negligence of OIDS}, including but not limited to: illness; bodily injury; death; theft; falls; bites; collisions with vehicles; natural disaster; the unavailability of emergency medical care; or the negligence or deliberate acts of third parties.
- Release of Liability: I agree not to sue and to release from liability OIDS, its officers, owners, agents, employees and other persons or entities involved with the services offered by OIDS, from all actions, claims or demands for injury, loss or damage regardless of the cause.
- Indemnification: I understand and acknowledge that pets can be extremely unpredictable in behavior and may cause damage to third parties for which OIDS could be held liable. I agree to bear any and all damages, losses, liabilities, demands and expenses, including legal and professional fees OIDS may incur as a result of any damage caused by my pet, and I agree to defend, and hold OIDS harmless from any liability thereon.
It is the intention of the parties to this agreement that the foregoing release shall be effective as a bar to all actions, fees, damages, losses, claims, liabilities, demands or debts whatsoever, or any nature or kind, known or unknown, suspected or unsuspected, arising out of the performance of OIDS services. The parties to this agreement expressly consent that this release shall be given full force and effect in accordance with each and all of its expressed terms and provisions.
ABANDONMENT OF ANIMALS: I understand if I do not pick up my dog by 3 days after the agreed upon pick up date, a certified letter will be sent regarding the animal abandonment. Should the animal not be removed within the specified time I, the client, hereby relinquish all claims to my animal, but shall not relieve me of my contractual liability of any treatment, boarding or care furnished.
I understand that this Agreement contains an Animal Medical Power of Attorney, release of liability and a contract between OIDS and I am signing this agreement of my own free will. If any part of this Agreement is deemed unenforceable all the parts shall be given full effect to the extent possible. If there is a dispute between the parties relating to this to recover all costs and expenses of any subsequent proceedings [including trial, appellate, and arbitration proceedings] including the attorney fees incurred therein. This Agreement contains the complete understanding of the parties with respect to the subject matter hereof and supersedes all prior representations and understandings, whether oral or written. This Agreement may be modified only by writing signed by both parties.
