Vero Beach, Florida
At Orchid Island Dog Spa, there is no question too big or too small for our team. Below are some answers to our most common questions.
The Answers to Your Questions
Frequently Asked Questions
Below are some common FAQs that might help answer any questions or concerns. Please feel free to call us at 772-217-8257 for any other concerns you might have about your pet.
Do you offer grooming?
What are the requirements to board?
Proof of current vaccination against:
- Distemper Combo (distemper, parvo, parainfluenza, adenovirus)
- Bordetella (Kennel Cough)
- Canine Influenza
Proof of negative fecal testing every 6 months.
Age requirement: 16 weeks and older
Breeds restriction: None!
Neuter vs. Spay: Pets over 6 months of age must be spayed/neutered in order to take part in group play. This is for safety (fighting potential increases) and liability (unwanted pregnancy) reasons. We still welcome unaltered pets to stay with us for standard boarding.
In-heat: We allow boarding of in-heat dogs, however, an additional cleaning fee will be associated with the stay, due to additional hygiene measures (whether cleaning enclosure, changing diapers, etc)
External Parasites (Fleas/Ticks): It is strongly recommended that all guests be maintained on flea/tick prevention
Any pets who are found to have external parasites will be treated with CapStar at the owner’s expense.
Will my pet miss me?
Should I bring anything for my pet?
When preparing to board your pet at Orchid Island Dog Spa, it is important to think about its daily routine. For example, if your pet needs special food or medications, or sleeps with a specific blanket, you may want to bring it.
Is your boarding facility clean and safe?
At Orchid Island Dog Spa we maintain a secure, hygienic boarding facility at all times. This insistence on cleanliness ensures a healthy environment for all guests.
Do you offer Transportation?
- Yes! We offer both One-Way Transportation (Pick up or Drop off) or Two-Way Transportation (Round Trip) from your house to/from our facility.
- One-Way Transportation $30. Two-Way Transportation $50. Both are up to 10 miles in distance.
- $3 per additional mile
*Due to limited numbers of drivers and scheduling, please call the office to discuss your needs in advance to set up your transportation.
Do you offer Veterinary Hospital Transportation?
- Yes! Our team will work with you to coordinate a physical exam at the veterinarian of your choice. The team member will transport to and from, and accompany your pet throughout their visit. (Veterinary Transportation Fee $75).
- Same-day appointments (Mon-Sat) are ALWAYS available for Orchid Island Dog Spa guests at Mermaid Vet Hospital (with no transportation fee!) if your preferred veterinarian is not available.
What are your hours?
Mon – Sun: 7:00 am – 6:00 pm
What are your payment options?
We gladly accept cash and all major credit cards.
Flu Vaccine Requirement
We will be requiring all our guests in boarding and daycare be vaccinated against canine influenza. Due to this change, we have prepared the below information to answer some questions you may have.
Why are we making this change?
Here are two reasons for this change taking place now.
- Recent outbreaks:
The last major outbreak of canine influenza in Florida took place in 2017. In June and July of this year, the virus took a foothold in Palm Beach, with dozens of pets infected.
- Change in ownership:
As you may know, Orchid Island Dog Spa has been acquired by a veterinary couple: Dr. Peter Mosites and Dr. Reina Hagstrom. As a result, there will be an increased emphasis on providing holistic care to our guests, taking medical considerations into account in addition to diet, comfort, exercise, and socialization.
What is canine influenza (dog flu)?
What are signs of canine influenza in dogs?
Most dogs recover within 2 to 3 weeks. However, some dogs may develop secondary bacterial infections which may lead to more severe illness and pneumonia. Anyone with concerns about their pet’s health, or whose pet is showing signs of canine influenza, should contact their veterinarian.
How serious is canine influenza in dogs?
How is canine influenza virus spread?
Almost all dogs are susceptible to canine flu infection, and virus infection tends to spread among dogs housed in kennels and shelters. Canine flu is thought to spread mainly among dogs through respiratory droplets produced during coughing and sneezing from infected dogs, or through contact with contaminated surfaces. Therefore, dog owners whose dogs are coughing or showing other signs of respiratory disease should not expose their dog to other dogs or to cats. Clothing, equipment, surfaces, and hands should be cleaned and disinfected after exposure to dogs showing signs of respiratory disease.
My dog has a cough. What should I do?
Please feel free to reach out to any of our staff with questions regarding this new policy. We look forward to providing a safer, healthier space for your pets when they are away from home.